Need Help? You’re in the Right Place.
We’ve made it easy to get help. Start with the FAQs or choose an option below.
FAQs
Track your order with our Order Tracker. Most orders ship within 1–2 business days unless stated otherwise.
Start your return through the Order Management Hub. If you can’t log in or run into issues, tap “Need More Help” below.
If your order hasn’t shipped yet, you can request a cancellation or address change via the Order Management Hub. We’ll do our best to catch it in time.
Reach out via “Need More Help” with your order number and (if possible) a quick photo. We’ll sort it fast.
You’ve got 14 days from delivery to request a return. Items must be unworn and in original condition.
We currently ship within the UK only — but international shipping is coming soon.
Contact & Support Options
Chat With Us
Click the chat icon in the bottom corner to get instant support.
Most questions are resolved in seconds, and if you need a hand from our team, we’ll connect you.
Manage My Order
Cancel or return an item, or report a delivery issue using our self-service portal.
Email Support
Still need to email us? For detailed issues or attachments, drop us a message.
We aim to respond within 48 hours.
